TCS Xplore Business Skills

Business Skills Final Assessment

Q1. Which statements are true with regard to 'customer' and 'client' ?

Answer: All options are correct.

Q2. Select the effective Statement

Answer: The manager's laissez-faire attitude has led to an efficient work culture in the team

Q3. You received the project requirements from the client you are not clear about a certain requirement what is the right way to respond?

Answer: Send an email to the client keeping your manager in the loop

Q4. It was Anjali's birthday one of a team members Prati sent her a birthday wish over an email . She had marked CC to all her team members and also to other team members Anjali was well known to many at the office. Therefore there are many who wanted to respnd to prati's email how should the other colleagues respond

Answer: Send a separate mail to Anjali conveying the wishes

Q5. Which is not a part of Pre-writing process?

Answer: Proof Reading

Q6. Amy a client partner from germany is having a discussion with the project team in india. Amy finds it uncomfortable speaking in their regional language amongst themselves. She feels a bit lost. What can the team do differently.

Answer: The Team lead should have stressed the usage of a common language that is English among team members.

Q7. When communicating with vendors which of the following statements is true?

Answer: We need to document every message between the vendor and TCS

Q8. How can one develop assertiveness?
A. By showing empathy
B. By showing sympathy
C. By ensuring that others agree with your points
D. By being open to feedback
E. By accepting everyone's views
F. By respecting everyone views

Answer: A, D, F

Q9. Amy a client partner from Germany is having a discussion with the project team in India. Amy finds it uncomfortable speaking in their regional language amongst themselves. She feels a bit lost. What can the team do differently.

Answer: Stereotypes help us identify different people and their backgrounds based on their attire, appearance or personality

Q10. Jalaja a saree to work. since she was sporting an ethnic look she wore big and bold accessories with flowers in her hair. makeup however was minimal.
Which of the following statements are correct.

Answer: She should not have women saree as it is not a formal wear. Flowers in the hair and bold accessories are also not acceptable. Minimum make-up is appropriate.

Q11. Cathy sends invitation to her team members for an unplanned meeting to discuss a new feature to be added in the project. Due to the shortage in time she sends the invitation without an agenda choose the right option 

Answer: An Agenda needs to be shared along with the meeting invite.

Q12. Agatha's team has been restructured. There are a number of associates who have joined from different parts of the country in the team now. Every member has certain stereotypes in their mind about the other members. What steps should the team take to resolve stereotyping?

Answer: Identify concepts that generate preconceived reactions. Unlearn these concepts and have a clean slate. Relearn these concepts in a neutral way

Q13. What is true about being Agile?
A. Agile teams can never fail.
B. Agile is driven by action.
C. Agile teams do not experiment
D. Agile teams do not believe in rationalism.

Answer: ONLY B

Q14. Please read the case study carefully and answer the question.

Chris Hurn stayed at the Ritz Carlton Hotel in Amelia Island on a vacation with his family, where his son accidentally left behind his dearest stuffed animal, Joshie. Chris told his son that Joshie decided to stay a little longer there. He called the hotel to enquire whether they have Joshie, as his son was feeling devastated without his little friend. Luckily, they found it and told Chris that they will send Joshie over.
To support Chris's little story, the hotel staff took a few pictures of Joshie having a massage, by the poolside, and taking a drive along the beach
Please choose the correct options which were followed by the hotel staff.

A. The staff was innovative
B. The staff identified the problem as an opportunity
C. The staff collaborated with the customer.
D. The staff believes in business value of fair-mindedness.
E. The staff was willing to experiment

Answer: A,B,C,F

Q15. It was Anjali's Birthday. One of her team members, Prati, sent her a birthday wish over an email. She had marked Cc to all her team members and also to a few other teams. Anjali was well known to many at the office and therefore there were many who wanted to respond to Prat's email. How should the other colleagues respond?

Answer: Send a separate mail to Anjali, conveying the wishes.

Q16. Select the appropriate statement while

Answer: "Hello Mr. Daniel Let's get this problem resolved for you. I'm going to transfer you to our specialist who is the best suited person to answer your question".

Q17. Mike wants to draft an e-mail to his client after his team came up with the rework of an application. The rework was asked to be done by the client due to some issues that the customers faced after the sample product was tested in the market. How should Mike start his email ?

Answer: Apologize to the client for not meeting his expectation.

Q18. How do you ask your Supervisor for a promotion in an assertive tone?

Answer: I would like you to consider my name for the promotion as I believe I have taken on many new responsibilities lately.

Q19. Daniel is planning on restructuring his team to make it more diverse. What are the possible challenges he will face in the process?

Answer: All of the above

Q20. Vivian had around 5 minutes before an important meeting. He found a client mail in his inbox that asked for an additional requirement. He is of the belief that emails need to be responded to promptly. Vivian wanted to be on time for the meeting and also wanted to reply to the client. What should he do?

Answer: Take time after the meeting and reply to the client, after analysis the requirement in detail.