TCS Xplore Operations RIO

Ops Rio Assessment

Q1. For handling any emergency forces what kind of access should be provided to the associates

Answer: Break-glass

Q2. Name the 3-fold Focus in Operations brought by RiO

Answer: Discipline or Behavior
              Consistent and Proactive risk management
              Operations Excellence

Q3. What is importance of following a seed change management process?

Answer: Prompt handing of changes done to IT infrastructure inorder to minimize the impact of any related incidents upon services

Q4. Rigor in Operations(RO)=

Answer: Discipline in Execution. Pursuit of Excellence + Customer Experience

Q5. Human Error in application operations can lead to negative outcomes including addes expenses and customer dissatisfaction. Choose some of the best practices that can be adopted to avoid such errors

Answer: All of the above options

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Ops RIO Final Assessment

Q1. The role of production support engineer requires

Answer: Right combination of technical and interpersonal skills

Q2. RIO Stands for

Answer: Rigor in Operations

Q3. Which one is not a puppet Specific supporting tool

Answer: Ansible

Q4. Which is of the following is an example for IT automation?

Answer: All of the above

Q5. _______ is an object used by Chel to define configuration specification

Answer: Recipes

Q6. The automation technology used in an enterprise can be considered which type of overall resources

Answer: Means of production

Q7. Name the pledge taken by support engineers to ensure they adhere to project discipline

Answer: Operations Pledge

Q8. Which SaaS platform allows you to monitor Cloud resources external to the cloud platform

Answer: Datadog

Q9. The main objectives of RiO as listed in RiO Charter are _____, _____, and _______.

Answer: Break Free, Zero Business Impact Best in Class Operations

Q10. Ron production support engineer is working for Royal Bank of Scotland. As part of periodic patch update he ran the script in production environment without prior testing. This leads to application outage

Answer: Ron should have tested the scripts in pre-produciontesting environment before applying directly in production.