TCS XPLORE ITIL Phase 5

ITIL Phase 5 Final Assessment

Q1. Which of the following is not a primary concern of Service Strategy?

Answer: Defining a Release plan

Q2. Which of the following is an objective of Problem Management?

Answer: All of the above

Q3. Consider the following list 1. Change authority 2. Change manager 3.Change advisory board (CAB Which one of the following is the BEST description of the items above.

Answer: Roles people or groups

Q4. At what frequency is the inventory of assets taken ?

Answer: Once in Six months

Q5. Which is the following process is not part of Service Operation Lifecycle

Answer: Change Management

Q6. Which of the following is NOT an objective of service transition?

Answer: To provide training and certification in project management

Q7. What are the three elements of the Service Portfolio?

Answer: Service Pipeline Service Catalogue Retired Services

Q8. How Many phases are in the ITIL lifecycle

Answer: 5

Q9. What is ECAB?

Answer: Emergency Change Advisory Board

Q10. What is ITSCM?

Answer: IT Service Continuity Management

Q11. ITIL first Published by

Answer: Office of UK government

Q12. KPI stands for

Answer: Key Performance Indicator

Q13. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Answer: Outsourced

Q14. BRM stands for

Answer: Business Relationship Management

Q15. Which of the following BEST describes a problem?

Answer: The cause of two or more incidents

Q16. The main objective of Change Management is to

Answer: Ensure that standardized methods and procedures are used for handling all changes

Q17. Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests 
2. Providing first-ine message diagnosis
3. Restoring service
4.Implementing all standard

Answer: 1, 2 and 3 only

Q18. Which is NOT an activity of Change Management Process?

Answer: Status Accounting

Q19. Demand Management is to Understand customer requirements for service and how these vary over the business cycle and Ensure the provision of approprite levels of service

Answer: TRUE

Q20. Sequence of activities combined to achieve a certain goal is called

Answer: Process

TCS XPLORE ITIS Operating System Linkedin Courses

ITIS Operating System Final Assessment

Q1. Server manager is great tool for managing most of your server settings and configuration all in one central place Which one of the following S feature is used for Storage management, replication and searching?

Answer: File Services

Q2. Which program loads the OS in to the RAM while booting?

Answer: Bootstrap program

Q3. Which among these can be used for managing devices in windows 10?

Answer: All the options

Q4. A company wants to ensure that other mail servers on the Internet can locate its company based email server. What type of record is needed?

Answer: MX

Q5. What should be used to protect data in hard drive

Answer: Bitlocker

Q6. The command to get IP Address details in Windows 7 ?

Answer: ipconfig /all

Q7. Which protocol is used in Active Directory for Authentication

Answer: LDAP

Q8. Command to view contents of file named testfile

Answer: cat textfile

Q9. Server chassis housing multiple thin modular electronic boards are

Answer: Blade server

Q10. ______ is the microsoft's voice controlled digital assistant in windows 10

Answer: Cortana

Q11. Which desktop feature has been included in windows 10 which was not included in windows 10?

Answer: Start Menu

Q12. DNS server respond will use Port number

Answer: 53

Q13. What is the function of SMPS?

Answer: regulates AC or DC input voltage to DC output voltage

Q14. What type of file system does Linux support

Answer: both ext4 and xfs

Q15. Which directory path in RHEL does files related to hardware devices present ?

Answer: /dev

Q16. John has created a local group named Engineering on a client running Windows 7. He wants to assign appropriate share permissions to the Engineering group to ensure that users are able to add modify, and delete files located in the Engineering shared folder. He does not want the members of the group to modify the Shared permissions of the folder. Which of the following share permissions should be assigned to the Engineering foldes?

Answer: Read

Q17. Which is the default bootloader in RHEL

Answer: grub

Q18. You manage a Windows Server 2012 R2 system named CorpServe. Your supervisor asks you to add a server role to a different Windows Server 2012 R2 system located in a different building named Reserve. Which feature could you use to do this from the console of CorpServer?

Answer: Server Manager

Q19. Which of the following tools can you use to determine if the applications, devices and hardware on your computer running Windows Vista are known to have problems with Windows

Answer: PEImg

Q20. The configuration file associated with user related information is


Answer: /etc/passwd

Q21. Controlling and monitoring of servers from remote location can be done using

Answer: Integrated Lights Out

Q22. ________ provides 64 bit path to the processor.

Answer: DIMM

Q23. If I want to have more than four partition on my disk which disk type would you prefer

Answer: GPT disk

Q24. How will you identify a failed service in Windows 10?

Answer: Using Event viewer

Q25. Which among the following statement is not true regarding motherboard

Answer: PCB provides an interconnect to every component present in PC